Shipping + Returns
We currently use the United States Postal Service (USPS) to ship all of our products. All of your shipments are tracked and insured and you can expect to receive tracking information via email within 1 business day of shipment.
Once your order has been dispatched, Called Co. accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Called Co. is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 3-5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time. Called Co. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
All international orders are shipped through USPS. Currently, International buyers can expect to pay $26 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Called Co.
RETURNS & EXCHANGES:
We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned.
Our policy lasts 10 days. Returned items must be postmarked within 10 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.
All postage costs for returns must be covered by the customer. To exchange your items, please return them to:
8223 Green Lawn Dr.
Houston, TX 77088
Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at firstname.lastname@example.org.